Returns

• Can I return shoes I bought online to one of your retail locations?

  Yes, our stores will accept the return if your product is unworn and with its original packaging. In order for our retail locations to process your return, you will have to bring the paper receipt that was included with your package.  If you are looking to exchange your shoes please call the reta...

• I have purchased a Final Sale product. Which return or exchange options are available to me?

  Final Sale products are excluded from all return policies and are unable to be returned or exchanged.  These highly discounted items are ideal for customers who have purchased them in the past and are comfortable with their sizing.  Exchanges and returns are not available to any product in this c...

• I have worn my shoes but they are hurting my feet. Can I return them for a larger size?

  Unfortunately, we cannot take returns on any product that has been worn.  Because every brand develops its footwear differently we do ask that anyone trying out their new shoes does so inside - in a clean environment to determine if the width, size, and toe box are comfortable. The product has to...

• I paid for shipping on my order, will you refund me for shipping if I return the item?

  No, you will not be refunded for the shipping, the shipping cost that is charged covers the cost of shipping the product to you.  If the product is not what you are looking for we don't refund the shipping cost as we provided the service you paid for.

• My new shoes have given me blisters. Can I return them as defective?

  It is not uncommon to get blisters when your shoes/boot are new as the materials are more rigid and will need to be broken in.  Unfortunately, this is not a defect.  Please try the footwear on inside before wearing them on the worksite.  If you feel the fit is too tight or not correct for your fo...

• My order item is over $125, how do I get a free return label?

  Please use our Return Portal to get your free return label. Please note, Final Sale products are excluded from all return policies. Unworn products purchased at workauthority.ca can be returned for a full refund within 60 days from the date of purchase.

• What is your return policy?

  We offer free returns on orders over $125 or the item can be returned in-store (so long as it is within 60 days of purchase and the boots have not been worn on the job site). Here is a link to our return policy for more information: https://workauthority.ca/pages/return-policy

• What is your return policy?

  Unworn products purchased at workauthority.ca can be returned for full credit within 60 days from the date of purchase. Returns will not be accepted after the 60-day period. To determine if the boots fit properly, please test them inside in a clean environment. We cannot accept returns for boots...